Hello. I called Mattress Giant yesterday to explain what the mattress Sealy Grayson Highland Euro P/T Plush King is doing (sagging on both sides). The associate we bought the mattress off of answered the phone as MATTRESS FIRM. He said I would need the original sales slip, which I found after tearing up half of my house. My wife and I are going to the store this evening to take the sales slip, and don’t know what to expect. Could you give us some pointers or things to expect. The mattress and box springs were purchases on 11/28/11, and delivered on 12/03/11. The mattress has been comfortable for four months, but my wife started experiencing back problems a month ago. The mattress appears to be sagging on both sides. The associate said they would send someone out to look at the mattress and if shows sagging (according to them), we could order another one and they would bring it over. I don’t know how much of this to believe!!!!
This issue with the Sealy Posturepedic Grayson Mattress will test Sealy’s commitment to the warranty… provided all conditions are met for an exchange. Other site visitors have complained about this product and of course the topic of mattress warranties remain a contentious one, particularly for consumers. Please keep us posted.
Mattress Giant has gone out of business. Mattress Firm took over most of their stores, while another large chain from the northeast and mid-atlantic states got the rest.
The procedure for handling a warranty claim should be the same at every store.
The manufacturer’s warranty requires you have your receipt.
That the mattress be inspected and a report of that inspection be submitted to them before authorization to exchange is given to the retailer. If the inspector finds any stains on the mattress, the warranty is void.
If the mattress is paired with a boxspring that does not match the mattress, the warranty is void.
There is usually a charge for the inspection and a charge for the exchange.
From the time you initiate the warranty claim and the date of the actual exchange, a month has passed….more or less.
The depth of the sustained impression must be .75″ or greater, for a Sealy Posturepedic.
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