Englander Mattress Complaints

One of the better spring mattresses covered at our site is the Englander Mattress product. The product we reviewed to date is the Englander Posture Plus mattress, which is a pocket coil system designed for heavier people. Notwithstanding our limited experience with the product, the brand itself earned impressive ratings among current Englander owners with just two categories (Comfort and Support) registering in the Dissatisfied range. All other areas of measurement (Value, Motion Transfer, Quality and Overall Satisfaction) saw virtually no respondents dissatisfied (and the few that did were so so small that they neither pushed the averages down, nor registered on our radar in the first place).

However perfect this mattress may seem, Englander has had some customer complaints about the product, at least in the investigation we have completed. In our case, we had two noteworthy complaints — one issue related to support and another to customer service.

Poor Support Results in Back Pain

The first Englander Mattress complaint that we want to highlight is from an owner who claimed of suffering from back pain every morning. This could very well be a common complain since back support was an area that arose several times. That does not mean, however, that a properly matched mattress model would cause such discomfort for everyone.

At this point, it is also worth underlining the importance of purchasing a mattress that is properly matched or aligned to your body and sleep position. For heavier owners who find that the support is lacking, the Englander Posture Plus can be more than accommodating. It is definitely worth looking at this specific model if this is where you are.

Although we cannot discount or ignore the support complaints, we do wonder whether another model would be better suited to those individuals who found support lacking. We suggest this only because our Motion Transfer rating is just short of phenomenal for a spring mattress.

Warranty Support Lacking

One of the more common mattress complaints we have seen across all brands is that of warranty and customer support. In this case, we have seen several Warranty specific complaints. While this is certainly an issue potential owners need to be aware of, it is worth noting further that mattress warranties are something of a specialized document.

Often, a warranty will be turned away unless “specific minimum defects” are measured. That is to say that what the owner feels is a warranty problem may very well deviate from what the manufacturer feels is a warranty problem. Ultimately, it is extremely worthwhile to understand the warranty in full before purchasing a mattress, whether it is from Englander or any other mattress company.

In the specific instances that we have witnessed, Englander Mattress Ratings for Quality and Durability are quite impressive. Again, we do not discount or disregard the fact that such complaints exist, but question whether it is more of a dispute between the owner and the company rather than an actual flaw with the product itself.

What These Mattress Complaints Tell Us

Overall, these mattress complaints about the Englander product are fairly common across mattress brands. Potential buyers should not ignore their presence on our survey, but should understand that buying the right mattress and reading the warranty information ahead of time will avoid these common complaints becoming a personal complaint.

Mattress Reviews and Ratings

 

{ 3 comments… read them below or add one }

angela May 5, 2011 at 12:08 am

So they pay you to write this article or what? Of course everything is a matter a perception. But if the matress is sunk and you are waking up in a stiff painful manner after 6 months then they should replace. You know as a consumer i don’t want a 15 year warranty what I want is a 3 year warranty. I be happy to buy another mattress in 3-5 years. But to wear out before that which causes such pain is no excuse from the manufacturing company. With technology today they have a responsiblity to the customers to not be as slick as oil in their dealings.

Reply

SleepEase May 5, 2011 at 1:10 am

Hey, Angela, thank you for posting! I agree with what you are saying, but that is true across all industries when it comes to warranties. A 10-year powertrain warranty? Come on, so many different conditions need to be met before the manufacturer will step up to the plate and honor their end. The same is more true than ever with mattress manufacturers. Unlike cars, though, a mattress really is a personalized purchase. We need more salespeople to get people on the right mattress, regardless of employer incentives to move product.

Recognizing how personal a mattress purchase is, the manufacturers are slowly getting on board. We see more “kids” mattresses and of course Englander has its Posture Plus product for heavier folks. In the case of complaints about back-pain, this company’s products stood up quite well in our ratings survey. Overall, people are satisfied with Englander. Support leans more on the satisfied end, but sure some people are disappointed (makes sense). I do think its a matter of a bad match more than a faulty product. And I believe it’s more a matter of a commission because Englander can accommodate people who need different support levels. I wouldn’t buy myself a Nickelodeon mattress, for example, because I would kill it in a year or less. Now just because someone is mismatched that does not excuse poor warranty support.

As for warranty, this is an industry that is big on “fine print” conditions. Not just Englander, but they are all guilty of it as a way to protect themselves. Memory foam manufacturers are even worse because their product tends to wear more easily than spring products. So when people see 10 years, 20 years, or 30 years, what that means is, well, nothing. Knowing what those conditions are and how realistic they are is really what validates a warranty, not the number on the certificate. Like you, I think that moving to an “all-inclusive” and realistic warranty (3 years is fine if that is really all the mattress will sustain) would be a progressive step forward. It doesn’t necessarily mean that you have to ditch the product and replace it once the warranty is up – I have slept on mattresses beyond their warranty expiry, but it would really put the onus on the manufacturer to build the right product, advertise it properly so that the right people get the right product, and in the process people will be happier.

Anyway, thank you for the great feedback. I love your passion for this industry. Let me know what else you think would make the site great!

Reply

tom boyd July 10, 2011 at 3:17 am

I bought one of these pieces of crap, I have owned it for 1 year and had it replaced once and It’s doing the same again. It sags really bad and does hurt my back. I bought it after my back surgery on the advise from a sales person that told my it would last forever……. BULL 2 in one year come on going for 3 I want my money back

Reply

Leave a Comment

*

Previous post:

Next post: