The Stearns & Foster Mattress Warranty

 

One way that consumers can make an appropriate purchasing decision when comparing mattresses is often by checking out the mattress warranty offered by the manufacturer. To most, this period provides peace of mind and gives the buyer a rough estimate as to how long that mattress might last. In reality, the longevity of a mattress product is independent of the warranty; many will outlive the warranty if they receive proper care and handling while others will need full replacement long before the warranty period is up. It is a result of the latter reality (that they need to be replaced early) that mattress companies use conditions.

Luckily, the Stearns & Foster Mattress warranty is really not an unusual one. As a product of Sealy Mattresses, Stearns & Foster actually has great coverage on the one hand. However, as far as their warranty is concerned, there are some areas worth highlighting, particularly for consumers looking to splurge on one of these higher end coil mattresses.

The Stearns & Foster Mattress warranty covers a 10 year period. Many might feel that this is on the short end, but the reality is that this is a non-prorated warranty. Unlike many other mattress warranties that list 10 years of full coverage and an additional 10 years at a prorated coverage, Stearns & Foster will replace or repair your mattress at full coverage for the full live of its warranty.

Stearns & Foster Mattress Warranty: What You Need to Know About It

As with all warranties, the fine print is what needs to be highlighted for consumers. With the Stearns & Foster warranty, there are some basic points worth noting, which are not unusual:

  • Premature Sagging that is less than one-and-a-half inches deep (1.5″ deep). This is what Sealy (Stearns & Foster’s parent company) calls a normal indentation, although most of us would consider abnormal and the result of defective materials. See our Stearns & Foster Complaints section.
  • The warranty does not extend to floor models or mattresses sold “as is.” That means if you think you are getting a great deal from your retailer because you are picking up a floor model, think again.
  • The warranty covers the cost of repairing or replacing the defective product; you have to pay associated transportation costs to get your old mattress out and the new mattress in.
  • If you use an inappropriate or unsupportive bed frame, you are out of luck when making a claim. Sealy was kind enough to show what a properly supportive bed frame would look like – see image below. In words, it means a center beam supported and five legs (or hardwood cross-slats with a leg in the center slat – see image).

Sealy Warranty Requirements

As with any mattress warranty, you will have appropriate coverage on the defective piece, not the entire bed set. That means if your mattress is OK but your boxspring is showing signs of defective workmanship, then you will get a new boxspring only, not both. (Since you are responsible for transportation costs, this means it will cost you a little less, too).
With the Stearns & Foster warranty, there is another condition that excludes Unreasonably Unsanitary Conditions. This allows the company to refuse to honor the warranty if there is evidence of body fluids on the mattress (we strongly urge that you purchase a mattress protector so that there is no issue should you need to file a claim).

Overall, however, the Stearns & Foster mattress warranty is not an unreasonable one. In fact, it is quite good compared to other warranties out there, but it is still worth the time to take special note of those idiosyncrasies that could impact your purchase if you are making a decision on the basis of warranty.

Here is the link to the Sealy Mattress warranty information on the web for mattresses bought after 2008: http://www.sealy.com/Customer-Service/Mattress-Waranty/Warranties/Purchased-since-2008.aspx

{ 6 comments… read them below or add one }

Ari Cohen May 29, 2011 at 4:30 pm

While you make some great points about the issues with a warranty, I think the newer models don’t have the same issues. I bought a Stearns and Foster mattress about 18 months ago and it is still the most comfortable mattresses I have ever slept in. However, I made sure to do a lot of research before buying anything to make sure I got the right mattress at a good price. While shopping around I found that Sleepy’s had an amazing site offering a wide variety of mattresses at great prices. In addition to having a lot of information, they have some great deals. I particularly love their fast home delivery and set up, as well as the chance chance they give you to exchange your mattress if you decide you aren’t happy with it. I highly recommend checking them out.

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ALI JABER August 10, 2011 at 10:22 pm

I bought my last stearn&foster Mattress -9 month ago king size it is indent in the middle makes my sleeping night very uncomfortable,even though I have proper bed frame,I do not know what to do ,to mantion that was not my first mattress from stearn &foster may be Iam unlucky ,my previous mattress was not that old either ,I change it because It has a indent also I called the company,they send inspector the respond was the indent was not deep enough to call in few monthes to see if the situation change,I could not wait any longer so I went a head and bought new one here Iam facing the same problem i do not know what to do next.

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ALI JABER August 10, 2011 at 10:26 pm

I bought my last stearn&foster Mattress -9 month ago king size it is indent in the middle makes my sleeping night very uncomfortable,even though I have proper bed frame,I do not know what to do ,to mantion that was not my first mattress from stearn &foster may be Iam unlucky ,my previous mattress was not that old either ,I change it because It has a indent also I called the company,they send inspector the respond was the indent was not deep enough to call in few monthes to see if the situation change,I could not wait any longer so I went a head and bought new one here Iam facing the same problem i do not know what to do next.

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Ed Galicki January 25, 2012 at 8:03 pm

Sears and their product Stearns and Foster matresses proide very deceptive warranty. I spent lots of extra money to buy the Stearns and Foster EXPENSIVE mattress based on the ‘super’ warranty. This turned out to be a hoax. Everyone should know about how this works. They don’t explain it when you spend the money – only when the mattress fails. The warranty only becomes effective if you can prove a certain amount of measurable sag in the mattress. We discovered after only 6 months of a ’10 year warranty’ the mattress started failing to support us. There are sleepless nights, back aches, anger, frustration, and aggravation beyond belief. When you lie on the bed the firmness and support are gone and you sink down into a valley curving your spine into painful curves. Now when you call Sears, they say you have to measure 1 1/2 inches of sag in the mattress with no one on it to enact the warranty. The deception lies in the fact that the mattress can lose the expensive firmness you paid for but when you get up off the bed the sag is not necessarily there – much less measurable. We now know this from experience. Everyone would be well advised to understand the deceptiveness of this ‘warranty’ – which costs plenty extra. Buyer beware – they are inflexible and are not interested in your satisfaction or health – even if they say they are.

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Malinda Jacobs July 9, 2012 at 5:23 pm

We encountered the same problem as Ed Galicki sstated in his Jam 25, 2012 note….significant sagginf of our S&F mattress after only 70 days after purchase from Sears….with the pillowtop, there is NO measurable sag…let alone a 1 12/ inch noticible sag yet the mattress is quite intolerable. I can guarantee you, no mattress sales associate would sleep on the mattress we got.

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Mark August 24, 2012 at 2:56 am

I am afraid you have to add my wife andd I that are very unhappy with our less than 1 year old Sterns and Foster. It is just not the mattress we thought we were getting. We both wake up with sore backs, but get on the old bed in the guest room and we are fine.

Too bad they don’t make them like they used to.

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